FAQ

Got a question? We’re here to help.

We always welcome your questions, so please don’t hesitate to get in touch, we’d love to hear from you. In the meantime, we’ve gathered some of our most frequently asked questions below to help with those quick queries and make choosing your perfect GiftCan as simple as possible.

Are your products sourced from UK brands?

Yes! We’re proud to celebrate and support UK brands, suppliers and manufacturers wherever possible. Our featured products are carefully selected from UK businesses that we’re proud to work with.

Some smaller treats, accessories and filler items are purchased through UK-based wholesalers. As these wholesalers may source products from third-party suppliers, we cannot guarantee that every individual item has been manufactured in the UK.

Are you an approved stockist for the brands you sell?

We work closely with many of our featured suppliers and brands, with their knowledge and permission, to celebrate their products and showcase them within our GiftCans.

Some brands prefer us to purchase directly from them, while others have recommended that we use their approved wholesale or distribution routes. We may also source selected filler items through reputable UK wholesalers.

We always aim to source responsibly and transparently while supporting and celebrating the fantastic brands we feature.

You can view our current list of approved stockists and brand collaborations on our Instagram page, which we’ll continue to update as the GiftCan family grows.

Can I choose or customise the contents?

Very soon! Keep an eye out for our Build a Can option, where you’ll be able to mix and match products to create a GiftCan that’s just right for your recipient.

We’ll also be offering our single GiftCan, giving you the option to purchase an empty can and fill it yourself at home with your own hand-picked surprises.

What happens if an item pictured is unavailable?

If a GiftCan or featured item is temporarily out of stock, this will be clearly shown on our website. If you’d like to know when it’s expected to return, please get in touch and we’ll be happy to give you an estimated restock date.

Where possible, we can also let you know if we have a suitable alternative available, so you don’t have to miss out on your chosen GiftCan.

Why are some of my products a different variety to those shown on the website?

Some of our suppliers offer their products in a selection of colours, scents, designs or shapes. Where this is the case, we select these variations at random, so your GiftCan may look slightly different from the images shown on our website. However, the type of product and overall contents of your GiftCan will remain the same.

If you have a particular preference, or would like to know which options are available before ordering, please get in touch — we’ll always be happy to help where we can.

Do you cater for allergies?

We’ll always do our best to help. If you have an allergy or specific dietary requirement, please contact us before ordering and we can look at swapping relevant items for a more suitable alternative where possible.

As our products are sourced from a number of different suppliers, we always recommend checking the individual product and supplier allergen information before use.

We also really welcome your feedback! If there are particular allergy-friendly products or brands you’d love to see in our GiftCans, please get in touch — we’re always looking for ways to make our range more inclusive.

Can I send a GiftCan directly to the recipient?

 Absolutely! please confirm delivery address upon check out.

Can I add a gift message?

Yes, please confirm at check out, we can print a themed card and your chosen message

How long does delivery take?

We dispatch orders Monday to Friday during our usual business hours, with Royal Mail collections taking place by 5pm each working day.

Unless otherwise stated at checkout, all orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.

Once your order is on its way, you’ll receive tracking information so you can follow your GiftCan right to its destination.

Can I return a GiftCan?

Yes, subject to our returns requirements. Full details, including eligibility and how to request a return, can be found in our Refunds Policy.

Please note that GiftCans must be returned unopened and with all contents included, as unfortunately we are unable to reseal a GiftCan once it has been opened.

What if my order arrives damaged?

We take great care when packing every GiftCan to make sure it reaches you safely. However, if your order does arrive damaged, please contact us as soon as possible with details and photographs of the damage.

We’ll be in touch promptly to help resolve the issue and make things right.