Refund policy

We hope you love your GiftCan, but if you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a refund, the GiftCan itself must remain completely unopened with the foil seal intact. As our GiftCans are sealed and cannot be resealed once opened, unfortunately we cannot accept a change-of-mind return once the seal has been broken.

The complete GiftCan and all items supplied with it must be returned in their original condition. We are unable to offer full refunds for partially returned GiftCans or where individual products have been removed.

Customers are responsible for the cost of returning unwanted orders. We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.

Once your return has been received and checked, we will confirm whether your refund has been approved. Approved refunds will be issued to your original payment method.

Some of the products included within our GiftCans are available in a variety of colours, designs, scents, flavours or styles. Unless otherwise stated, these will be selected at random and are subject to availability.

If you have a preference for a particular variation, please contact us within 4 hours of placing your order and we will do our best to accommodate your request.

While we cannot guarantee that a particular variation will be available, we will always try our best where possible.

If your GiftCan arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs of the issue. We’ll work with you to put things right.

Please do not dispose of any damaged items or packaging until you have contacted us, as we may need these to process your claim.

Occasionally, an item shown within a GiftCan may become unavailable. Where necessary, we may substitute it with an item of similar type, quality and value, while keeping the overall theme and quality of your chosen GiftCan.

If you have any questions about a return, refund or product preference, please contact the GiftCan team at hello@giftcan.co.uk and we’ll be happy to help.