Shipping policy

At GiftCan UK, we carefully prepare and package every GiftCan before sending it on its way. We want your order to arrive safely and in perfect condition.

We currently deliver to addresses within the United Kingdom.

Orders are sent using Royal Mail Tracked 48 and are collected directly from our business address.

Once your order has been dispatched, you will receive tracking information where available so you can follow your GiftCan on its journey.

We aim to prepare and dispatch orders as quickly as possible.

Please note that Royal Mail Tracked 48 refers to Royal Mail's delivery service after your parcel has been dispatched and collected and does not include the time required for us to prepare your order.

During particularly busy periods, seasonal launches or around public holidays, processing and delivery may take a little longer.

Royal Mail Tracked 48 aims to deliver parcels within approximately 2–3 working days following dispatch, although delivery times are estimates and cannot be guaranteed.

Once an order has been handed to Royal Mail, delays caused by postal disruption, severe weather or other circumstances outside our reasonable control may occasionally occur.

If you are concerned about the whereabouts of your order, please contact us at hello@giftcan.co.uk and we'll be happy to help.

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Please check your delivery address carefully before completing your order.

If you notice an error, please contact us at hello@giftcan.co.uk within 4 hours of placing your order and we will do our best to amend it before dispatch.

We cannot guarantee that an address can be changed once an order has entered the preparation or dispatch process.

GiftCan UK cannot accept responsibility for delivery issues caused by incorrect or incomplete address information supplied when ordering, although we will always do our best to help resolve the situation.

Of course! A GiftCan can be delivered directly to the lucky recipient.

Please ensure their full and correct delivery address is entered as the shipping address when placing your order.

Where available, you can also include a gift message with your order.

If your tracking information has not updated or your GiftCan has not arrived within the expected timeframe, please contact us.

We will work with Royal Mail where appropriate to investigate delayed or missing parcels and will keep you informed.

If your GiftCan arrives damaged during delivery, please contact us as soon as possible at hello@giftcan.co.uk, including your order number and photographs of the parcel, packaging and damaged items where possible.

Please retain the packaging and affected products while we investigate the issue.

Your statutory consumer rights are not affected.

If you have any questions about delivery, please contact:

Email: hello@giftcan.co.uk

Website: giftcan.co.uk